SHIPPING, RETURNS & PAYMENTS

We offer worldwide shipping! Generally speaking, Hello Klean is available wherever mail can be received. 

Depending on where you live, we have local domains for faster shipping options:

EU: www.helloklean.com

UK: www.helloklean.co.uk

Middle East & Asia: www.helloklean.ae

For the US & Canada: www.helloklean.co

For UK orders, you should receive your order within 2 business days.

If you're a customer living in the EU. Please visit helloklean.com for duty-free and faster shipping options.

Please note that our warehouse does not work on weekends, meaning that an order placed on Friday evening will be dispatched on Monday. 

Although rare, sometimes delays do happen. We will try our best to help you in the case that you cannot locate your parcel, just shoot us an email or WhatsApp us directly with your order number. And we'll launch an investigation with the shipment providers like Royal Mail or DHL etc. 

For both one-off and subscription product purchase, we accept returns up to 30 days after purchase. Email our team at support@helloklean.com with the subject RETURN and have your order number at hand.  

Please see our RETURN POLICY for more details. 

Return shipping is at the expense of us, please contact us at support@helloklean.com and we will issue you a return shipment label.  

We accept all major credit cards, Paypal, and debit card payment methods.

For subscriptions we allow only credit card payments and PayPal.

SUSTAINABILITY

Shower Filter: Our filter components do not contain any animal products or derivatives in their production or testing.

Calcium Sulfite is a synthesised compound and the Granular Activated Charcoal is extracted from the carbonisation of plants. The KDF medium in our filter utilises a combination of copper and zinc. 

Scalp Soak: Our formulation is certified vegan by the V-Label, we do not conduct any animal testing, and each individual ingredient does not involves derivatives or processing methods which involves animal byproducts.

Clean showers and a clean environment goes hand in hand.

From day one, it's been a priority for us to reduce plastic where possible, and that's why we use Aluminium for both the Shower Filter casing and Scalp Soak bottle.

Aluminium can be infinitely recycled, and is a material that easily can be reused in your household.

Additionally, a portion of every sale contributes to our partnership with Treedom, where we help plant trees in developing nations in support of local communities while reducing our carbon footprint.

For shipment packaging, we use FSC certified cartons printed with soy ink and for filling materials, we replaced traditional styrofoam with biodegradable hemp.

For more information: please visit our sustainability page to learn more.

Nope, Hello Klean is 100% cruelty free.

Yes, you can.

Please visit our sustainability page for detailed instructions on how to recycle both products.

Depending on who you ask, everyone's definition of clean is a little different.

Like most brands on the market, our formulas are held to strict E.U. standards, making us confident in each ingredient's safety. But there's more to an ingredient than just being safe. And that's why for every single ingredient in Scalp Soak has a function and a key benefit for your scalp health.

Here's a list of ingredients that you won't find in our formulation: Alcohol, Aluminium compounds, Benzalkonium Chloride, BPA, Butoxyethanol, Coal Tar, DEA, Dyes, EDTA, Essential Oils, Formaldehyde, Fragrance, Hydroquinone, MEA, Mercury, Methylisothiazolinone, Mineral Oil, Palm Oil, Parabens, Phthalates, Recorcinol, Silicones, Silicones, SLES, SLS, TEA, Triclosan

GENERAL QUERIES

Hello Klean was founded in Berlin, Germany in November 2019.

We have two offices, Berlin, Germany and London, UK.

Scalp Soak is produced in the USA.

Our ingredients are produced in the USA, the packaging and casing is produced in China.

You can find us at Cult Beauty for the UK and EU.

For wholesale inquiries, please email: omer@helloklean.com

Please email our agency helloklean@b-theagency.com for press releases, samples and more.

Yes we do, and we'd love to hear from you.

For content collaboration requests, please reach out to charlotte@helloklean.com